What it could be worth
Holiday claims depend on price paid, loss of enjoyment, extra costs and the seriousness of the failure.
Package holiday problem? Check cancellation, significant change and substandard holiday compensation routes. Holiday pages focus on package holiday cancellation, significant change and not-as-described claims where the organiser or tour operator may be responsible.
Holiday claims depend on price paid, loss of enjoyment, extra costs and the seriousness of the failure.
A claim may exist where the organiser cancelled, made a significant change or delivered accommodation, transport or services below the promised standard.
Booking documents, photos, complaint messages, receipts, transfer details and contemporaneous notes help.
Report problems during the holiday where possible. Waiting until after return can make evidence weaker.
Use the connected MeClaims form for this page. You will get a claim reference, then you can upload documents if we need proof such as tickets, booking emails, receipts, photos, bills or messages.
Write down the date, reference number, names of the company or airline involved, and the exact answer you have already been given. Save screenshots before apps or portals overwrite them. If you have already complained, keep that complaint thread together so MeClaims can see what has been admitted, refused or ignored.
Yes. Use the start claim button and MeClaims will route you to the relevant claim flow for package holiday compensation.
Booking documents, photos, complaint messages, receipts, transfer details and contemporaneous notes help.
There is no upfront fee. MeClaims charges only if money is recovered, unless a page or agreement says otherwise.
You receive a claim reference and MeClaims reviews the facts, asks for any missing evidence and sets out the next step.