What it could be worth
Claims can cover repair, replacement or loss in value where damage is proven.
Damaged suitcase or contents after a flight? Check repair, replacement and baggage evidence. Baggage pages focus on the Montreal Convention evidence that airlines normally ask for: PIR, bag tag, value evidence, receipts and proof of delay or damage.
Claims can cover repair, replacement or loss in value where damage is proven.
Damage should be reported quickly, ideally before leaving the airport or within the airline's damage notice window.
Photographs, baggage tag, PIR or damage report, repair estimate, replacement price and purchase evidence all help.
Normal wear-and-tear refusals can be challenged where the damage is specific, recent and supported by evidence.
Use the connected MeClaims form for this page. You will get a claim reference, then you can upload documents if we need proof such as tickets, booking emails, receipts, photos, bills or messages.
Write down the date, reference number, names of the company or airline involved, and the exact answer you have already been given. Save screenshots before apps or portals overwrite them. If you have already complained, keep that complaint thread together so MeClaims can see what has been admitted, refused or ignored.
Yes. Use the start claim button and MeClaims will route you to the relevant claim flow for damaged luggage compensation.
Photographs, baggage tag, PIR or damage report, repair estimate, replacement price and purchase evidence all help.
There is no upfront fee. MeClaims charges only if money is recovered, unless a page or agreement says otherwise.
You receive a claim reference and MeClaims reviews the facts, asks for any missing evidence and sets out the next step.