7-day deadline
Damaged Baggage Claim
Use this page when your checked bag or its contents were damaged during a flight.
- Damage must usually be reported in writing within 7 days
- Photos, PIR and repair quotes help
- No upfront fee
If the 7-day deadline has passed, still send the details and we will check your options.
No upfront feeMeClaims charges a success fee only if money is recovered.
Written reviewWe send a clear assessment within 24 hours.
Evidence guidedWe tell you what proof to upload after submission.