electric_boltEnergy Ombudsman · CISAS · Ofgem · Ofcom · Billing disputes

Your bill is wrong.
Claim it back.

checkEnergy billing disputes handled via the Energy Ombudsman — mandatory ADR scheme
checkTelecoms disputes handled via CISAS or Ombudsman Services: Communications
checkNeither sector falls under FCA regulation — fully unregulated claims activity
checkNo win no fee — we take 30% of any award on success
3m+
energy billing complaints per year in UK
50%
of Ombudsman complaints upheld
24hr
claim assessment
Billing Dispute Claim
We file your complaint with the Energy Ombudsman or CISAS and pursue the refund on your behalf.
What type of dispute is this?
Supplier name Nature of the dispute Approximate amount in dispute Have you already complained to the supplier? Full name Email address
check_circle No upfront fee
check_circle Ombudsman backed
check_circle GDPR compliant
electric_bolt
Claim received
Your claim is in progress

Written assessment within 24 hours.

MC-EB-——
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How it works
Sign once. We handle the rest.

Energy and telecoms suppliers have mandatory access to ombudsman schemes but most customers who complain directly get nowhere. MeEnergy escalates to the correct scheme with a properly prepared submission.

01
Tell us what went wrong
Supplier, type of dispute and amount in question.
02
We prepare your submission
Complaint prepared for Energy Ombudsman or CISAS.
03
We file on your behalf
We submit to the relevant ombudsman scheme.
04
Award is made and paid
Ombudsman awards are binding on the supplier. 30%.
Billing dispute evidence
How to make an energy or telecoms dispute stronger

Energy and telecoms claims usually turn on the paper trail. MeEnergy checks bills, meter readings, tariff promises, account transfers, direct debit changes, complaint responses, deadlock letters and Ombudsman-ready timelines.

01
Energy billing
Estimated readings, back-billing, tariff errors, unexplained debt and wrong direct debit changes can be checked.
02
Telecoms billing
Broadband, mobile, roaming, cancellation, switching and contract billing errors can be reviewed.
03
Next step
Keep bills, screenshots and complaint references together. Written evidence beats phone-call memory.