UK, EU Rail and Eurostar
Train Delay Claim
Use this page for UK Delay Repay, EU rail passenger rights or Eurostar delay compensation. The form is placed first so you can enter the journey before checking the tiers.
- UK Delay Repay, EU rail and Eurostar handled separately.
- Corporate bookings through Concur, Navan, Evolvi or a TMC can still be checked.
- Eurostar passengers can ask for cash instead of only accepting vouchers.
UK Delay RepayMost UK operators have a 28-day claim window.
EU railEU rights usually start at 60 minutes late.
Eurostar cashVoucher offers do not always mean cash is unavailable.
Compensation tiers
UK: 15 to 29 minutesOften 25% of the single fare
UK: 30 to 59 minutesOften 50% of the single fare
UK: 60 to 119 minutesOften 100% single or 50% return
UK: 120+ minutesOften 100% of the return fare
EU Rail: 60 to 119 minutes25% of ticket price
EU Rail / Eurostar: 120+ minutes50% of ticket price