Flight claimsUK/EU route scope, final arrival delay and airline reason checked.
Baggage claimsPIR, bag tags, receipts, photos and bank records reviewed.
United KingdomVirgin Atlantic page selected from major passenger-volume and route-relevance lists.
Virgin Atlantic passengers may be able to claim where the flight departed the UK, EU, EEA or Switzerland, or where the arrival flight was operated by a UK, EU, EEA or Swiss carrier. Baggage claims may also be available on international journeys under the Montreal Convention.
Use the flight claim box for delay, cancellation, denied boarding or missed connection checks. Use the baggage box if checked luggage was lost, delayed or damaged.
Airline page selection is based on public passenger-carried and airline-capacity ranking sources, weighted toward carriers most relevant to UK, EU, EEA, Swiss and international baggage claim routes.